Stonehall Keep Guides operates under the laws of England and Wales. This notice explains how we collect, store, and use personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
We only collect personal details you actively choose to provide — such as your name, email address, and phone number via the contact form on this website. Technical data such as browser type, device model, or approximate region may be collected automatically by standard analytics tools for security and performance monitoring.
We process information to respond to enquiries, provide requested guidance, improve website function, and ensure compliance with applicable laws. We do not use personal data for marketing without explicit consent.
Processing is based on one or more of the following grounds:
Personal data is stored securely within encrypted servers located in the United Kingdom or European Economic Area. We retain correspondence data for up to twelve months unless legal or technical requirements dictate otherwise. After this period, information is deleted or anonymised.
We use only essential cookies necessary for core website operation and anonymous analytics to understand basic visitor trends. See our separate Cookie Preferences page for detailed information.
We do not sell, rent, or trade personal information. Data may be shared with trusted service providers strictly for hosting, email delivery, or analytics purposes — all of whom comply with UK data standards and process data under signed agreements.
You have the right to:
We maintain strict internal controls, SSL encryption, and limited staff access to any stored correspondence. No method of online transfer is entirely risk-free, but we continuously update our practices to align with industry standards.
Our guides may include references or links to external heritage organisations (such as English Heritage or National Trust). We do not control their privacy practices and recommend reviewing their own policies when visiting external sites.
For privacy-related queries, please contact:
Data Enquiries — Stonehall Keep Guides
4 Castle Street, Alnwick NE66 1TD, England
Email: [email protected]
Last updated: October 2025